Welcome to Roots Plants Shop! We’re here to help you create your garden paradise. Below you’ll find answers to our most commonly asked questions about our plants, shipping, and more. Happy gardening!
Our Products
What types of plants do you specialize in?
We offer a wide variety of high-quality plants for every gardener. Our specialties include perennial favorites like Achillea and Agapanthus, a vast selection of fruit trees (including Apple and Apricot), ornamental trees, climbing plants, shrubs, pond plants, annual bedding plants, and a full range of vegetable and soft fruit plants. We carefully curate our collection to bring you healthy, vibrant specimens ready to thrive in your garden.
Do you offer seasonal plants?
Yes, we are passionate gardeners ourselves and understand the importance of planting times. We offer seasonal specialties like bare root fruit trees and autumn planting vegetables at their optimal planting times to ensure your gardening success.
Shipping & Delivery
Where do you ship?
We are delighted to ship our plants worldwide! However, we are currently unable to deliver to Asia and some remote areas. If you have a question about a specific location, please don’t hesitate to contact us.
How long does delivery take?
We process all orders within 1-2 business days. After dispatch, you can choose your shipping speed:
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx.
- Free Shipping: For orders over $50, 15-25 days via EMS.
How are the plants packaged for delivery?
Your plants are our priority. Our expert team carefully selects and packages each order using specialized materials that protect the roots and maintain optimal moisture levels during transit, ensuring they arrive healthy and ready to plant.
What condition will my plants arrive in?
Depending on the season and variety, plants may be delivered in dormancy or active growth. Both are perfectly normal and healthy states! Every plant includes detailed care instructions to help you get it settled into its new home.
Returns & Concerns
What is your returns policy?
Your satisfaction is guaranteed. Please inspect your plants immediately upon arrival. If you have any concerns about their condition, please contact our customer service team within 15 days of receipt at [email protected]. We’ll be happy to help resolve any issues.
Payment & Billing
What payment methods do you accept?
We offer a secure checkout and accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal for your convenience.
Get in Touch
I have a question that isn’t answered here. How can I contact you?
Our team of gardening experts is always happy to help! You can reach us by email at [email protected] or through our customer service portal. We’re here to ensure your gardening journey with us is a wonderful experience.
Thank you for choosing Roots Plants Shop to help you grow.