Privacy Policy

Welcome to Roots Plants Shop at perennialsplants.com. We are committed to protecting your privacy and ensuring your personal information is handled with care and security. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and use our services.

1. Information We Collect

We collect information to provide better services to all our gardening enthusiasts:

• Personal Information: When you make a purchase, create an account, or contact our customer service, we collect information such as your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about purchases you make through our service, including payment method, items purchased, and transaction amounts.
• Technical Information: We collect information about your device and how you interact with our website, including IP address, browser type, and pages visited.
• Communications: Records of your correspondence with us if you contact our customer support team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your plant orders, including sending order confirmations and delivery updates
• To provide customer support and respond to your inquiries
• To improve our website, product offerings, and customer experience
• To send you information about new plants, gardening tips, and special offers (only with your consent)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, processing payments, and delivering plants to your garden. These parties agree to keep this information confidential.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All payment transactions are encrypted using SSL technology and processed through secure payment gateways (Visa, MasterCard, JCB, PayPal).
• We store personal data on secure servers with limited access.
• While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work hard to protect your information at all times.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, such as adding items to your shopping cart.
• Analytical Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve gardeners globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Roots Plants Shop with your gardening needs and your personal information. We’re committed to protecting both as we help you create your perfect garden.

Happy Gardening!
The Roots Plants Shop Team